Support
At Rombit Solutions, we know that reliable support is essential for the continuity of your activities. Whether you have a technical question, need assistance with a malfunction, or are looking for advice on using our solutions, our support team is here to help.
You can easily reach us by email or by phone, so you can get help quickly and directly.
FAQ
You can contact our support team directly by email or telephone. All contact details are listed by category on this page, so you can get in touch with the right expert straight away.
In order to help you as best we can, we ask for:
- Your company name
- A brief description of the problem
- Screenshots or error messages, if possible
- The location or installation where the problem occurs
Our support team is available on working days from 7:30 a.m. to 4:00 p.m. Emails received after this time will be followed up on the next working day. In urgent cases, we have an on-call service that can respond quickly if necessary.
We always try to respond as quickly as possible. In most cases, you will receive an initial response within one working day. More complex questions may take longer, but we will keep you informed of the follow-up.